Yuanxin Huibao’s Five Core Functional Modules Operate in Synergy: Intelligent customer service enhances interaction experiences, automated review optimizes service processes, health management strengthens patient care, dynamic risk control ensures operational security, and data-driven marketing supports precise decision-making. This framework not only reshapes traditional service models but, more importantly, constructs a digital infrastructure for deep integration between the insurance and pharmaceutical industries, providing innovative solutions for building a multi-tiered health protection system.

Robust Technical Foundation: EasyBotBuilder Platform Drives Innovation
Leveraging its enterprise-grade intelligent agent construction platform, EasyBotBuilder, Yuanxin Huibao has developed a no-code AI application solution based on Java technology, fully supporting localized deployment in Xinchuang environments. The platform deeply integrates insurance industry knowledge graphs and healthcare data models, enabling efficient retrieval of multi-source heterogeneous data—such as medical insurance policies and drug formularies—through an enterprise-grade RAG engine. It also supports multi-agent collaboration for handling complex business processes like claims review.

The establishment of this technical foundation provides robust support for Yuanxin Huibao’s intelligent services, aligning with the Opinions’ emphasis on strengthening AI technology R&D and application. Empowered by this technical middleware, Yuanxin Huibao has successfully built innovative applications including intelligent review robots and AI smart assistants, significantly improving the efficiency of traditional service responses.

Remarkable Digital Achievements: Jointly Building an Intelligent Health Ecosystem

Through digital transformation, Yuanxin Huibao has achieved leapfrog improvements in key service metrics: service response time has been reduced from hours to minutes, claims processing efficiency has increased by over 40%, review accuracy has reached 98.5%, and user satisfaction has significantly improved. Behind these remarkable results lies the deep collaboration between Yuanxin Huibao and its ecosystem partners. As Lan Jie, CTO of Yuanxin Huibao, stated, "This is not an endeavor that can be accomplished by a single enterprise." It requires the collective participation of policymakers, medical institutions, pharmaceutical companies, and insurance providers. This multi-stakeholder collaboration model aligns with the Opinions' advocacy for building a diverse and co-governed landscape, jointly driving the intelligent development of the health protection sector.

AI+ is reshaping how we approach health protection, making high-quality health services accessible and within reach for everyone. With the tailwind of policy support, Yuanxin Huibao will continue to deepen the application of AI technology in the health service sector, promoting the intelligent and personalized升级 of insurance services, and contributing to the construction of a smarter and more efficient health protection system.